| |
Vertical Wave™ IP Business Phone
System: The Only One with Applications Inside
Unlike solutions that
offer support for adding IP applications at a later date, but which
require additional servers and other components — not to mention long
deployment schedules and business disruption — Wave is unique in its
Applications Inside™ architecture. Wave’s portfolio of embedded
applications is included “in the box” with every Wave IP 2500 system.
You choose what you need, when you need it.
Base Applications
Base applications, such
as Auto Attendant, Call Recording and Unified Messaging, are included
at no extra cost. Wave ViewPoint™, the award-winning desktop
communications tool, is included for all users, providing control over
every aspect of every call on both the PC desktop and the telephone.
- ViewPoint
Desktop Call Management ViewPoint is the intuitive call
handling software that makes it easy to place and transfer calls and
manage contacts with drag-and-drop simplicity. ViewPoint imports
contacts from your Microsoft Outlook directory, making it easy to
search for phone numbers. Make and share notes about a particular
call, and bookmark sections of a voicemail message to identify
critical parts of a call.
- Visual
Voicemail View and manage your voicemail messages using
ViewPoint. Wave Voicemail supports up to 10,000 mailboxes.
- Unified
Messaging Let users manage email and voicemail messages
through a single desktop interface such as Outlook.
- Presence
Management Using ViewPoint, check the availability of
everyone using Wave. Confirm if a colleague is at a meeting,
traveling or available by phone before initiating a call or
conference or forwarding a call to that individual.
- Call
Recording Record all calls, calls on demand, or on a
customized schedule with a single mouse click to confirm customer
orders, support compliance efforts and facilitate training and
coaching.
- Auto
Attendant Provide a professional call experience by
directing prospects, customers and business partners to the right
person or department, without the intervention or cost of an
operator.
- Wave Global
Administrator™ This intuitive, Web-based management tool
makes it easy to set up the system, handle moves, adds and changes,
and administer applications licenses. Global Administrator includes
robust diagnostic and monitoring capabilities.
Wave ViewPoint makes it easy to plact, transfer and manage calls
from your desktop.
Add-On Applications
Optional add-on
applications are pre-installed and ready-to-run. They can be licensed
and dynamically launched at any time. The free 30-day trial license
lets you try each application before you buy.
- Wave Contact
Center™ Optimized for any business unit that interacts with
customers such as technical support, inside sales, and customer
service. Wave Contact center agents can be located wherever there is
an Internet connection — at headquarters, in a branch office, or at
home. Agents use the same ViewPoint application with which they are
already familiar. Administrators maximize customer satisfaction and
agent performance with enterprise-level contact routing and queuing.
Advanced monitoring and reporting on virtually any aspect of
contact center operations are included.
- Wave
Conference Manager™ Provides complete “meet me”
conferencing support for up to 60 parties, plus unlimited “listen
only” conferencing, without the added costs of a third-party
conference service provider. Users can also create multi-party
conferences on the fly
using ViewPoint.
- Wave Fax
Manager™ An integrated fax server supports inbound and
outbound faxing.
- Wave Voice
Server™ This fully-integrated voice application server
enables you
to develop and deploy customer-friendly business-enhancing,
self-service applications. As business needs evolve, use Wave Voice
Server to create your own library of value-added speech-enabled
applications.
Management Tools
Wave Global
Administrator, included with Wave, provides a broad range of
management and diagnostic capabilities. If your employees are
distributed among multiple locations, or if you require multi-site
reporting for your organization, you may consider these optional Wave
management tools.
- Wave Global
Manager™ This powerful Web-based multi-site management tool
complements Wave Global Administrator by allowing you to track,
schedule and automate routine system maintenance tasks, such as
backups and software upgrades.
- Wave Global
Reporter™ Automates the collection and analysis of call
detail information for a single system or across a network of
systems at multiple locations. For these multi-site deployments,
Wave Global Reporter automatically consolidates call records and
applications-level data from each site, accessible through both
global views and drill-down reporting.
|
